What the Starter Package Includes
The Starter Package is built for offices that need a clean, manageable setup without overbuying on capacity. It combines fibre internet with VoIP telephony so your team can work on calls, message, cloud systems and day to day admin from one connection. The bundle is suited to new offices, satellite branches and small teams that want a clear monthly structure rather than piecing services together one by one.
Typical inclusions are fibre line activation, VoIP deployment, router setup, basic network checks and number porting if you are keeping your existing business numbers. We also help with phone system support so your staff are not left to guess their way through the first week after go live. If your office runs on a tight budget, this package gives you the essentials without unnecessary extras.
- Business fibre connection for office use
- VoIP handsets or softphone setup
- Number porting for existing lines
- Basic network cabling and WiFi design guidance
- Remote support for onboarding and cutover
Where It Works Best
This package suits offices with 2 to 10 users, although some sites run it successfully for slightly larger teams if call volume is modest. It is a good fit for accounting firms, small legal practices, consultants, medical rooms, shared offices and branches that need dependable comms more than heavy infrastructure. If you are moving into a shopfront in Bellville, setting up a branch in Somerset West or relocating inside Century City, the Starter Package keeps the move simple.
It also works well for coastal offices where humidity can affect indoor equipment and cable terminations. In places closer to the sea, we pay attention to placement, airflow and tidy cable routes so the equipment is less exposed to corrosion and heat build-up. For inland branches such as Paarl or Stellenbosch, the same package gives you a clean base for future growth without starting too large.
- Best for small teams with steady call traffic
- Useful for office relocations and first-time setups
- Suitable for businesses needing fibre plus phone service in one order
- Practical for sites with limited rack space
Speed, Voice and Equipment Specs
The exact service level depends on what is available at your address and how many people will use the system. Entry-level packages normally start with business fibre speeds suitable for cloud message, online meetings and everyday file sharing. VoIP is configured to match your call needs, with call routing that can be expanded later if your team grows. We keep the hardware straightforward so support is easier and the office is not cluttered with gear it does not need.
NewTel can include a compact router, VoIP phones, power protection advice and network monitoring on request. If you have a reception line, sales counter or shared call queue, we can add call handling features and user training so staff know exactly where calls go. It is a practical setup, not over engineered, and that makes maintenance easier over time.
- Typical fibre speed options: 20 Mbps, 50 Mbps or 100 Mbps depending on address availability
- VoIP extensions: usually 2 to 10 users, with more available on request
- Call features: voicemail, hunt groups, forwarding and caller ID
- Power need: standard 220V mains power for router, handsets and any small switch
Installation, Power and Office Readiness
Installation starts with an address check, service availability review and a quick look at how your office is laid out. For fibre, we confirm where the line enters the premises and where the router should sit for the best coverage. For VoIP, we map extension points, reception needs and any call groups before the team arrives. This keeps the workday disruption down and helps avoid rework later.
Your office will need stable mains power for the router, any network switch and VoIP hardware. If load shedding is still affecting your area, we strongly recommend a small inverter or UPS for the comms point so phones and internet stay up during short outages. In some buildings, body corporate or landlord approval may be needed for fibre entry or cable runs. That is normal and it helps to have the paperwork ready early, especially in managed office parks or sectional title buildings.
If your team is moving premises, we can line up the fibre changeover and number porting around your relocation date. That reduces downtime and keeps inbound calls flowing. It also means your staff do not arrive on Monday with no phones and a pile of excuses.
Care, Servicing and Support
The Starter Package is low maintenance, but it still benefits from a bit of attention. Keep the router in a cool, dust free spot with enough airflow around it. Do not stack files, boxes or printers on top of the equipment and avoid placing it near windows where heat or moisture can build up. In coastal areas, a tidy enclosed cabinet can help protect terminations from damp air.
We recommend periodic checks on handset labels, extension names and any forwarding rules, especially after staff changes. If the office layout changes or you add more users, update the configuration before people start calling the wrong number. Our support team can assist with monitoring, troubleshooting and after hours support if your business cannot leave the issue unattended.
- Check router lights and uptime after outages
- Review call routing when staff join or leave
- Test voicemail and forwarding monthly
- Keep cables neat and away from foot traffic
What To Confirm Before You Order
Before you place an order, confirm the number of users, the exact address, the type of premises and whether you need to keep your current phone numbers. It also helps to know whether your staff use counter phones, headsets or softphones on computers. If you expect more calls than usual, say so upfront so the bundle can be sized properly instead of patched later.
You should also check the following details so setup goes smoother. A missing detail can hold up fibre work or delay number porting, and that is frustrating when you have staff ready to start.
- How many extensions you need on day one
- Whether you need WiFi across one floor or multiple rooms
- If the site has existing network cabling you want to reuse
- Whether there is backup power for load shedding
- Any landlord or building approval needed for installation
- Whether your existing numbers must be ported before cutover
If you are unsure about any of this, NewTel can talk through the order with your team and help you choose a setup that matches your office size, budget and rollout date.
Key facts
| Package type | Bundled fibre internet and VoIP telephony for small offices |
|---|---|
| Typical team size | 2 to 10 users, with expansion options available |
| Speed options | Usually 20 Mbps, 50 Mbps or 100 Mbps depending on address availability |
| Voice features | Voicemail, caller ID, call forwarding, hunt groups and basic call routing |
| Installation areas | Cape Town, Century City, Bellville, Somerset West, Paarl, Stellenbosch and nationwide |
| Support options | After-hours support, user training, phone system support and network monitoring |
