Message NewTel for quick assistance
The easiest way to reach us is through our contact form through our contact form. We read enquiries during business hours and reply with the information you need for service issues or installation planning.
If you are asking about a new fibre line, VoIP setup, or a move to a new office, please include your suburb, the number of users and your preferred installation date. That helps us get the right team on the case without back-and-forth.
Where we work from our Century City base
Our team is based in Century City, Cape Town and supports offices in Cape Town, Bellville, Somerset West, Paarl and Stellenbosch. We also assist businesses nationwide with fibre and VoIP services where coverage and access are available.
- Century City and surrounding commercial nodes
- Cape Town CBD and nearby office parks
- Bellville, Somerset West, Paarl and Stellenbosch
- Office sites across South Africa by arrangement
What to include in your first message
A clear message saves time and speeds up quoting, scheduling and support. If you are unsure about the technical details, send what you know and we will fill in the gaps.
- Your company name and site address
- Whether you need fibre installation, VoIP deployment or support
- Any current number porting requirements
- How many users, handsets or workstations you need to connect
VoIP, Fibre and Network Enquiries
Simple service enquiries are reviewed by our team, and quotes or site checks are handled according to the information provided and any access or approval requirements. When contacting us, please include the full installation address, unit or suite number, your contact details, and any relevant building or landlord information. Site checks and quotes can also depend on municipal wayleave requirements, especially in busy areas or shared offices.
For fault reporting, please send the issue, when it started and whether it affects one user or the whole office. During load-shedding or after-hours interruptions, that detail helps us isolate the problem faster.
Support for moves, porting and office changes
If your business is relocating, expanding or changing numbers, send us a message before the move date. We assist with office relocations, network cabling, WiFi design and phone system support, so your team can keep working with less downtime.
- Number porting for existing business lines
- After-hours support for planned cutovers
- User training for new call handling or handsets
- Network monitoring and ongoing service checks
Talk to the right person through our contact form
Our team includes specialists in fibre, VoIP, operations, technical support and customer success, so your message is routed to the right place first time. We keep communication practical and direct, and we aim to come back with a workable answer not vague promises.
Send your office requirements through the contact form and we can assess fibre, VoIP or networking options from there. If your office is in Cape Town or elsewhere in South Africa, we will let you know what is possible, what it costs and how soon we can move.