The people behind the calls, cables and calm
NewTel works with offices across Cape Town and nationwide on fibre, VoIP, number porting, office networking and after-hours support. From Cape Town and Century City through Bellville, Somerset West, Paarl and Stellenbosch, our team works on fibre installation, VoIP deployment, number porting, network cabling and WiFi design for offices that cannot afford long downtime.
We are a Cape Town based crew with clients across the country, and that means our work has to suit different buildings, business sizes and service conditions. Some offices need a fast fibre handover before month-end, others need after-hours support because staff are on site late, and some need help during load shedding when backups and call routing matter most. We keep things practical, and we do not overcomplicate a setup that should just work.
Lungile Mthembu leads the business from Century City
Lungile Mthembu, our Managing Director, keeps the company focused on dependable service and sensible growth. He works closely with clients who want a stable communication setup, whether they are moving into a new office, upgrading from old analogue lines or planning for better connectivity across more than one site. His approach is hands on, and he expects the team to give straight answers, not vague promises.
He also guides the wider service standard at NewTel, from office relocations to support processes and user training. When a business needs its phone system moved over a weekend or fibre sorted before Monday morning, Lungile makes sure the plan is clear and the job stays on track.
Operations and project coordination that keep installs on schedule
Nadia Petersen, our Operations Manager, handles the moving parts that clients do not always see but always feel when they go wrong. She coordinates scheduling, site access, supplier communication and internal follow up, which is especially useful when an office fit out involves more than one service at once. Her work keeps jobs organised from first visit to final handover.
Anika van Wyk, our Fibre Project Coordinator, manages fibre installations and the practical side of getting connections live in real office spaces. She understands building access, trenching delays, landlord approvals and the kind of issues that come up in older commercial properties. If a site in Bellville or Somerset West needs extra planning because of internal routes or shared infrastructure, Anika handles it without fuss.
- Site checks and installation planning
- Coordination for office moves and cutovers
- Progress updates for fibre and cabling jobs
VoIP expertise and phone system support that keeps calls moving
Nkosinathi Seleka, our VoIP Solutions Lead, handles voice systems with a focus on call quality, number porting and the sort of setup that suits a small office team. He spends a lot of time getting the details right, from extensions and call routing to handsets, softphones and user access. When a business wants to keep the same number while changing providers, Nkosinathi makes the process easier to manage.
Themba Dlamini, our Technical Support Manager, is the person many clients speak to when they need phone system support, network monitoring or help after hours. He understands that support is not only about fixing faults, it is also about reducing repeat problems and helping staff use the system properly. If a team in Stellenbosch has recurring call drop issues or a remote site needs stable monitoring, he gets involved early.
Together they make sure our VoIP and support work fits the realities of office life, including busy reception lines, branch forwarding and staff training after installation. Some clients only need a few changes, others need a full setup review, and the team adjusts to suit.
Customer care and the day to day support side
Zanele Jacobs, our Customer Success Lead, helps clients settle into their services and stay confident after go live. She follows up on support issues, checks that users understand the basics and makes sure businesses know who to contact when they need help. That kind of follow through matters, especially for smaller offices where one person often manages a lot at once.
Zanele also supports user training, which can cover handset use, voicemail, call transfer steps and simple network habits that help reduce avoidable problems. For offices that run on tight schedules or split teams, a short training session can save a lot of time later. She is patient, practical and good at explaining things without making them sound complicated.
- User training for new and existing staff
- After-hours support for urgent issues
- Follow up after installation and porting
VoIP fibre and WiFi for small offices
What sets the NewTel team apart is not big claims, it is the way we handle real office needs. A small business in Cape Town may need fibre and VoIP at one site, while another in Paarl may need network cabling, WiFi design and monitoring after a relocation. We plan around the building, the budget and the pressure points that matter most to the people using the system every day.
Because we work across Cape Town, Century City, Bellville, Somerset West, Paarl and Stellenbosch, we are used to local conditions such as coastal humidity, older office parks, municipal access rules and power interruptions. The result is a team that understands both the technical side and the day to day realities of running a South African office, and we keep our communication clear so clients are never left guessing.
If you want a team that answers the phone, follows through and keeps your office connected, NewTel is ready to help. Reach us at our contact form for fibre, VoIP or support across South Africa.