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Privacy policy

NewTel respects the privacy of every client, contact and website visitor. This policy explains how personal information is collected, used, stored and shared in line with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Scope of this privacy policy

This policy applies to NewTel customers, prospective customers, suppliers, website visitors and any person who contacts us by phone, message or web enquiry. It covers the handling of personal information connected to fibre installation, VoIP deployment, number porting, network cabling, support requests and related office communications services. We handle personal information in a lawful and reasonable manner, and only for clear business purposes.

NewTel operates from Century City, Cape Town and serves offices in Cape Town, Bellville, Somerset West, Paarl, Stellenbosch and nationwide. The operator of this policy is Astros Marketing (Pty) Ltd, acting for NewTel in relation to the services described on this site.

2. Information we collect and why

We collect only the information needed to quote, install, manage and support our services. This may include contact details, company names, physical addresses, billing details, service locations, identity or registration details where required for number porting or account setup, and technical information linked to your connection or phone system.

  • Contact and business details for quotations, service delivery and support
  • Site, cabling and network information for installations and relocations
  • Usage and service data for fault tracing, monitoring and maintenance
  • Billing and account records for invoicing and payment reconciliation

We may also receive information when you request after-hours support, user training or a call-back. This helps us respond properly and keep records accurate.

3. How NewTel uses personal information

We use personal information to provide fibre, VoIP and related office connectivity services, to communicate with clients, to manage service delivery and to meet our legal and contractual obligations. This includes scheduling site visits, managing number transfers, arranging network changes and responding to technical faults. We may also use your information to improve customer support and to keep service records up to date.

We do not sell personal information. We only process it where there is a lawful basis to do so, such as consent, a contract, a legal duty or our legitimate business interests. Information is used only for the purpose it was collected for, unless the law allows something else.

4. Sharing information with third parties

We may share personal information with trusted third parties when needed to deliver our services. These may include connectivity providers, numbering and telecom partners, installers, payment processors, and technical support providers. Any third party that processes information for us is expected to protect it and use it only for the agreed purpose.

  • Service providers who help us install, route or support connectivity and voice services
  • Financial service providers who handle payments and account administration
  • Regulatory, legal or law enforcement bodies where disclosure is required by law

If your service requires coordination with another provider, we may need to share the minimum details required to complete the work, such as an address, porting request or technical contact. This is done carefully and with a need to know basis.

5. Storage, retention and security measures

We keep personal information only for as long as needed to provide services, meet legal requirements, resolve disputes and maintain business records. Once the retention period ends, the information is deleted or destroyed in a secure manner. Some records may need to be kept for tax, accounting or contractual reasons.

NewTel uses reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss or misuse. These may include access controls, password protection, device security, controlled user permissions and secure storage practices. No system is completely risk free, but we take care to reduce that risk as much as possible.

6. Your rights under POPIA

You have rights in respect of your personal information. Subject to legal limits, you may ask us to confirm whether we hold your information, request access to it, correct inaccurate details, object to certain processing or withdraw consent where consent was the basis for processing. You may also complain if you believe your information has been handled improperly.

  • Request access to the personal information linked to your NewTel VoIP, fibre or office networking service
  • Ask us to correct or update inaccurate or incomplete information
  • Object to processing in certain circumstances
  • Withdraw consent where consent was given for a specific purpose

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request, to protect your privacy and prevent unauthorised disclosure.

7. Contact details and policy updates

If you have questions about this privacy policy or how we handle personal information, please contact NewTel at our contact form. We may update this policy from time to time to reflect changes in the law, our services or our internal processes. The most recent version will apply from the date it is published.

By using our services or communicating with us, you acknowledge that your information may be processed as described in this policy. We aim to keep things clear, practical and compliant, so that clients know what happens to their information and why.