What Move, Add, Change covers
Move, Add, Change support is for the day-to-day updates that keep an office working properly. That can mean a new extension for a new starter, moving a phone line to another room, changing call routing after a staff change, or planning a full office relocation. We also help with extra office services such as WiFi adjustments, cabling changes and phone system support when your setup needs a quick update.
This service suits small offices in Century City, Bellville, Somerset West, Paarl and Stellenbosch, as well as branches elsewhere in South Africa. If your team is growing, changing seating plans or shifting premises, we can guide the change with less downtime and fewer surprises. It helps to keep one contact person for approvals, because then changes can be logged and actioned faster.
Start with a simple change request
Send your request through our contact form with as much detail as you can. Include your company name, site address, contact person, a short description of the change and your preferred date. If you are moving offices, add both the old and new address, parking details, building access rules and any times when technicians may not enter. In Cape Town and the surrounding business parks, access times can affect the job, so the more detail the better.
- New user or extension name
- Current number or line to be moved
- Floor, room or bay number
- Any cabling or WiFi changes needed
- After-hours preference, if staff are busy during the day
If the request affects several users, send a list in one message rather than one message per person. One list lets us schedule every extension move in a single visit.
When you are adding users or extensions
Adding a person to the phone system usually means setting up an extension, voicemail and any call groups they need. We can also help with number porting if the business wants to bring in an existing number from another provider. For offices with changing headcount, this keeps your phone setup tidy and easier to manage. If your team works in shifts, we can adjust ring groups and call handling so the right person answers at the right time.
It is also worth checking your data and WiFi setup at the same time. A new user on VoIP needs a stable connection, and if a few extra phones are added without checking bandwidth, call quality can suffer. In some older office buildings, we may suggest new cabling or a small network adjustment rather than pushing the existing setup too far.
- Extension creation for new staff
- Voicemail and call forwarding setup
- Number porting and call routing changes
- WiFi checks for softphones and mobile devices
Moving offices without losing calls
Office relocations need a clear plan. We look at the new site, confirm fibre availability, check the layout and work out what can move straight over and what must be reconfigured. If the move is within Cape Town, such as from Bellville to Century City or from Somerset West to Stellenbosch, timing is usually tighter because staff need the phones working again on the same day if possible. If the new premises are in a body corporate or managed building, we will also work around access approvals and installation rules.
Before moving day, we recommend confirming the new power points, comms cupboard space and network points. Load-shedding also matters. If you rely on VoIP, the router, switches and fibre equipment should be backed up properly so calls do not drop the moment the lights go off. Coastal humidity can also affect equipment, so the location of the hardware matters more than many people think.
Changing fibre, WiFi or cabling at the same time
Many Move, Add, Change requests are not only about phones. A team move often exposes weak WiFi, short network runs or outdated cabling. We can add office services at the same time, including fibre installation, WiFi design, network cabling and network monitoring. That way your phones, computers and printers all land on the same plan instead of being fixed one by one later.
If your office has a boardroom, reception area or back office that struggles with signal, we can rework coverage and cable routes to suit the room layout. In a lot of small offices, one good cable run and a better access point placement makes a bigger difference than people expect. We keep the solution practical, and we dont overcomplicate it.
- Fibre for new premises or upgraded speeds
- WiFi coverage changes for new seating plans
- New network points for printers, phones and workstations
- Monitoring for sites that need better uptime tracking
After the change, what support looks like
Once the update is completed, we check that the phones register correctly, extensions ring as expected and any moved users can place and receive calls. If training is needed, we can show staff how to use call transfer, voicemail, handset features and any new routing rules. This is especially useful after a relocation, or when a business has added several people in one go.
If something is not behaving as expected after hours, our after-hours support can help with urgent faults and call path issues. We know that for many small businesses, one missed morning of calls can affect the whole week. That is why we keep support practical and the process clear.
