What is included in an office relocation
Our office relocation service covers the communications side of your move from start to finish. That includes the transfer of your VoIP numbers, the preparation of fibre for the new premises, relocation or re-termination of network cabling, WiFi layout changes, handset setup and post-move testing. If your office is moving from Bellville to Century City, or from Somerset West to Paarl, we plan the new site so your staff can answer calls and connect to message as soon as they arrive.
We also help with practical items that are often missed during a move. These include identifying where the router, switch, cordless base stations and patch panels will live, checking whether the new landlord has already approved fibre entry points, and confirming whether the building rules allow after-hours access. In shared buildings and business parks, that small prep work avoids delays on move day.
- VoIP number porting or extension mapping
- Fibre order coordination for the new address
- Network cabling changes and patching
- WiFi access point placement and signal checks
- Handset, router and switch setup
- Pre-move and post-move testing with your team
How we plan the move before the first box leaves
Every relocation starts with a site review and a move plan. We look at your current setup, the new floor plan if it is available, the number of users, and the services that must be live on day one. If you have a small office of 6 to 20 staff, the plan is usually straightforward. Larger offices, or businesses with reception, sales and support teams, need more careful number routing and equipment placement.
We check the fibre lead time, building access times, lock up procedures and any municipal or landlord rules that may affect the work. In coastal areas such as Cape Town and Somerset West, we also consider humidity and salt air when deciding where to place hardware. A cupboard that looks fine on paper can become a problem if it is too close to an open window or a damp wall.
- Existing service audit and site checklist
- New address readiness check
- Call flow and extension review
- Equipment count and labelling plan
- Move day sequence agreed in writing
Move day process and handover
On move day, we work in a set order so your business is not left guessing. First we confirm whether the old site needs a final call reroute or a temporary forwarding option. Then we install and test the core network at the new premises. Once fibre is active, we bring the VoIP handsets online, verify outbound and inbound calls, and test ring groups, voicemail and any reception queues.
If the office relocation includes a same-day switchover, we can stage the network so staff can arrive and login without waiting for basic connectivity. For businesses in fast-moving environments, that matters. A clinic, law office or sales team cannot lose half a trading day because someone forgot a patch lead or the new switch was not configured before handover. We aim to keep the downtime tight and predictable, with clear contact points throughout the process.
- Disconnect and re-connect core communication equipment
- Test internet, voice quality and internal calling
- Confirm number routing and voicemail
- Check WiFi coverage in office, meeting rooms and reception
- Hand over a simple fault report if anything must be followed up
Turnaround times and practical downtime expectations
Turnaround depends on the building, fibre lead time and the amount of infrastructure already waiting at the new office. A simple internal move inside Cape Town, where the new site already has active fibre and a suitable comms point, can often be completed within 1 to 2 working days of the physical move. If new fibre must be installed, allowed for, or routed through a busy commercial building, the timeline is longer and should be planned well ahead.
For relocations outside the metro, or for offices with multiple call groups and several handsets, we recommend allowing extra time for testing. We will not rush a move just to say it was done quickly. It is better to spend another hour on call clarity and WiFi placement than to discover echo, dead spots or porting delays after staff are back at their stations.
Where possible, we schedule work after hours or over a weekend. That reduces disruption for businesses that cannot stop answering calls during the day, and it helps when site access is limited by shared building rules or parking controls.
Pricing approach for office relocations
We price office relocations according to the amount of work involved, not a one-size-fits-all fee. A small move with a few handsets and an existing fibre service is priced differently from a relocation that needs new cabling, a fresh WiFi layout and number porting. We quote after a quick site assessment so you know what is included before work starts.
Typical cost factors include the number of users, the distance between sites, whether the new premises need fibre installation, and if your old numbers must be kept active during the transition. We can also split the work into phases if your move happens in stages. That helps with cash flow and lets you keep key services running while the rest of the office settles in.
- Single-site relocation quotes for smaller offices
- Phased pricing for staged moves
- Separate line items for cabling, fibre and porting where needed
- No unnecessary equipment changes if your current hardware is suitable
Ongoing checks after the move
A good relocation does not end when the last box is off the trolley. We recommend a follow-up check within 7 to 14 days after the move, once staff have used the system in real conditions. That gives us time to pick up anything that only shows under load, such as a meeting room with weak signal, a handset that needs reprogramming, or a voicemail box that should be reset for a new department.
For offices near the coast or in busy business parks with high device use, we suggest regular maintenance every 6 to 12 months. That can include checking cable terminations, testing backup power readiness, reviewing call quality, and confirming that the WiFi channels are still suitable as neighbouring networks change. If your office relies on VoIP during load-shedding, we can also review battery backup and power draw so the system stays available for as long as possible.
Cape Town Office Moves And Connectivity
We are based in Century City and work with offices across Cape Town, Bellville, Stellenbosch, Paarl and Somerset West, with service for businesses nationwide. That local reach matters when a move needs hands-on support, quick site visits or coordination with landlords, fibre teams and office managers. You get one team handling the communication side of the move, rather than trying to juggle several separate contractors.
Our team includes management, fibre planning, VoIP support and customer care, so the relocation is handled by people who understand both the technical side and the pressure of moving a working office. If you need to keep trading while the move happens, we will plan for that from the start. The aim is simple: arrive at the new premises, plug in, and keep talking to your customers.
Key facts
| Service area | Cape Town, Century City, Bellville, Somerset West, Paarl, Stellenbosch and offices nationwide |
|---|---|
| Typical office size | Small to medium offices from 4 to 50 users |
| Included systems | VoIP handsets, fibre access, routers, switches, WiFi and network cabling |
| Turnaround | 1 to 2 working days for simple local moves, longer where new fibre or porting is needed |
| Maintenance interval | Follow-up check within 7 to 14 days, then every 6 to 12 months |
| Support | After-hours support available for planned move windows |
